Category Archives: Chatbots News

This simply implies that we don’t have to spend as much time repeating chores that can be automated. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of … Continue reading →

Negation is captured by multiplying the sentiment score of the sentiment-laden lexical feature by an empirically-determined value -0.74. Lexical features aren’t the only things in the sentence which affect the sentiment. There are other contextual elements, like punctuation, capitalization, and … Continue reading →

First of all, they both deal with the relationship between a natural language and artificial intelligence. They both attempt to make sense of unstructured data, like language, as opposed to structured data like statistics, actions, etc. However, NLP and NLU … Continue reading →